Yeah, for real. Carrying on in the family tradition, we deliver your packages to the post office by dog power!
Important, please re-type your e-mail address in your "Message" so we can holler back.
Custom Orders, Returns,Exchanges
If you are looking to place a custom order, please contact us. Custom orders are priced independently from the website prices. Minimum orders for custom orders are as follows:
Howling Dog Alaska: 10 of the same items.
Shipping & Returns
Warranty covers items defective due to faulty material/manufacturing. Warranty applies to all items (excluding supplements) up to 30 days after the date of purchase. Faulty items can be returned for an exchange.
Warranty does not cover items that were damaged due to improper use/handling or normal wear and tear (which includes being chewed by a dog). We recommend e-mailing us a photo of the item in question first.
We will accept exchanges and returns within 30 days.
All items must be in LIKE NEW CONDITION, no wear and tear, no dog hair.10% restocking fee applies for all returns. Original shipping and handling fees are not refundable. Buyer is responsible for any shipping costs associated with returning the item(s).
NO RETURNS / EXCHANGES on the items listed below:
•Thermo Dog Coat
• Items on sale
If exchanging a harness for a different size, please contact by e-mail. Include detailed description of the exchange request (harness size and color, shipping address).
Shipping fees will be added to your exchange. $12. if you are exchanging one harness/item. $15 if two harnesses/itmes are being exchanged and $17 if three or more harnesses/items are being exchanged.
Once arrangements for local (Winnipeg) pick-ups have been made, a 15% restocking fee will be charged for items which have not been picked up within 10 days.